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FAQ's

Is GST included in the price? Do
I have to pay GST? I have a
question about my charges I
need a copy of my receipt/invoice When
will my credit card be charged? What
methods of payment are accepted? What
is the Refund Policy?
Is GST included in the price? Prices displayed on this website are
exclusive of GST. Australian Goods and Services Tax of 10 % needs to be added
to these products.
Do I have to pay GST? All personnel purchasing products for
domestic or commercial use within Australia are required to pay 10% Goods and
Services Tax.
I have a question about my charges If you have a question regarding
prices displayed or charges made against your order, please contact our
Customer Service Centre on +61 2 9481 4555 from 9am to 5pm EST Monday -
Friday.
I need a copy of my receipt/invoice If you require a
receipt/invoice to be resent please send an email to sales@bigsafety.com.au.
Please specify in the email the order number and the date the transaction
occurred.
When will my credit card be charged? Your credit card will be
charged when the order is placed through the website.
What methods of payment are accepted? There are three forms of
payment available for goods. 1. Payment via Credit Card online through our
secure payment gateway. 2. Payment via phone to our Customer Service Centre on
+61 2 9481 4555, 9am to 5pm EST, Monday to Friday 3. Direct Deposit into Big
Safety bank account. Please note you must enter the last ten digits of the
order number in the notes to the transaction. BSB: 062 145 Account No: 10 120
524
What is the Refund Policy? New products purchased from Big Safety
(BS) under these Terms and Conditions directly through the website by an
end-user Customer may be returned by Customer for a exchange or refund. The
exchange will require the client to pay the freight charge for the second lot
of goods. There is a minimum 20% or $15 restocking fee for goods returned due
to change of mind of the purchaser. The refund or credit will not include any
shipping and handling charges forming part of the purchase price. Returned
products must be received by BS in as-new or as-shipped-by-BS condition,
including conformance to invoiced specification and all of the manuals, CDs,
power cables and other items included with a product must be returned with it.

 
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